What we can help with
Most support requests fall into four groups: setting up an account, managing an existing booking, handling payment questions, or reporting an issue that needs review. Start with the right category and the process gets much faster.
Booking changes
Questions about availability, schedule updates, meeting details, or booking confirmations.
Payments and receipts
Support for transaction status, billing questions, refunds, and receipt requests after a completed booking.
Account access
Help with sign-in problems, profile updates, password resets, and account security concerns.
Trust and safety
Report conduct issues, suspicious activity, harassment, or anything that makes a user feel unsafe.
What to expect after you contact us
- General support questions are usually answered within one business day.
- Booking and billing issues are prioritized when they affect an upcoming or active reservation.
- Trust and safety reports are reviewed ahead of routine requests when there is potential user risk.
- Complex cases may require identity or transaction checks before a final update is sent.
Details that help us solve it faster
- Your booking reference, if the request is tied to a reservation.
- The email address attached to the account.
- A short summary of the issue, including what happened and when.
- Any screenshots or payment confirmation details that clarify the problem.