FAQ

Answers to the questions users ask most.

This page covers the common things people want to know before booking: how profiles work, what happens after payment, and what to do if plans change.

Profiles Bookings Payments

Frequently asked questions

Popular answers

How do I book a buddy?

Choose the profile that fits your plan, review the listed service options, submit the requested date and time, and complete checkout. Once the booking is confirmed, you will receive the details inside your account email and booking summary.

Can I request a specific type of hangout?

Yes. You can mention the kind of plan you want during booking, such as coffee, nightlife, a city walk, or an event. Requests are reviewed based on availability, listed services, and suitability.

When is my payment charged?

Payment is charged during checkout to secure the reservation. If a booking cannot be confirmed under the selected conditions, the case is reviewed according to the applicable payment and refund policy.

What if I need to change or cancel a booking?

Use your booking confirmation details to contact support as early as possible. The outcome depends on how close the request is to the scheduled time and whether the booking has already been finalized.

Do you verify profiles?

Profiles are reviewed before being published, and platform rules apply to conduct, representation, and account quality. Additional checks may happen when a listing, booking, or report needs review.

What should I do if I feel uncomfortable or unsafe?

Leave the situation if needed and contact support immediately with the booking reference and a short description of what happened. Cases involving trust and safety are escalated ahead of routine questions.

Still need help

Next best pages

If your question is not covered here, the help center and support hub go deeper on process, response times, and account guidance.