Data categories
- Account information: name, email address, login credentials, and profile information submitted by the user.
- Booking information: reservation details, selected services, schedule details, and transaction-related records.
- Support communications: messages, attachments, and follow-up details shared with customer support.
- Technical data: device, browser, IP address, cookie identifiers, and general usage analytics.
Operational purposes
- To create and maintain accounts.
- To process bookings, payments, and reservation-related communication.
- To provide support, investigate reports, and maintain trust and safety processes.
- To monitor platform performance, prevent abuse, and improve user experience.
When information may be shared
Information may be shared with service providers who help operate payment processing, hosting, analytics, communications, and support operations. Information may also be disclosed when required by law, to enforce platform rules, or to respond to safety and fraud concerns.
How long data is kept
Information is retained for as long as it is reasonably necessary to operate the platform, manage bookings, meet legal obligations, resolve disputes, and enforce the terms of service. Security measures are used to reduce unauthorized access, loss, or misuse of stored information.
Managing privacy preferences
- Users can request updates to account information by contacting support.
- Cookie preferences can be managed through the site notice and browser settings.
- Questions about privacy rights, data handling, or account access can be sent to support@hangoutbuddies.com.